Returns Policy

When a return qualifies

You may request a return within 7 days after delivery for a qualifying defect, damage, or other problem that was not caused by customer misuse. This is a problem-based returns policy; a change-of-mind return is not promised by this policy.

Provide proof of the problem so we can assess the request. Any mandatory consumer rights that apply to your purchase remain available, including rights that may extend beyond this request period.

Request a return

1. Email [email protected] with the subject Return request — your order number.
2. Include your order number, purchase email, delivery date, product name, model/SKU, and a clear description of the problem.
3. Attach photographs or a short video showing the issue and, for delivery damage, the packaging. Do not expose yourself to a safety hazard to obtain evidence.
4. Wait for the review and written return instructions before sending the product. The return address will be provided with those instructions.

Keep the product and packaging available while the request is reviewed. Do not send an item to a corporate address without return instructions.

Return shipping

The store pays return shipping for approved qualifying returns. We will explain the approved shipping arrangement and packing instructions in writing. Do not pay for an independent return shipment before the arrangement is confirmed.

If an item may be unsafe to operate or transport, stop using it and describe the safety concern in your request.

Refund processing

Refund processing takes 3 days after approval. This is the store's processing period, not a promise about when your bank or payment provider will post the funds.

Your bank or payment provider may require additional time. Contact [email protected] with your order number if you need the refund status or payment reference. The approved refund amount and payment route will be confirmed in writing.

Order cancellation and other rights

Order cancellation is not offered as a standard store service. This does not restrict any cancellation, refund, or other right that mandatory consumer law gives you, including applicable rights when shipment is delayed.

The Warranty Information page describes the store's separate two-year warranty. A warranty claim is not the same as a return request under this 7-day policy.

Common questions